WELCOME TO

Ocoee

UTILITY DISTRICT

Welcome to the Ocoee Utility District
Bradley / Polk County Water Services

Since 1964 we have been supplying customers in the Bradley County and Polk County, Tennessee areas with the highest quality water services. We are proud to serve our community in Southeast Tennessee and continually strive to improve service, expand our coverage area to help more people, and make the most cost-effective decisions to manage resources.

Ocoee building
water treatment
water tower

If you have any questions about your water, visit our FAQ section below or contact us. We would be glad to help you out any way we can.

In case of emergency after hours call our main number, (423) 559-8505. You can reach someone 24/7 if you have a service-related emergency.

Frequently asked questions

The cloudy water is caused by tiny air bubbles in the water similar to the gas bubbles in carbonated soft drinks. After a while, the bubbles rise to the top and are gone. This type of cloudiness occurs more often in the winter, when the water is cold.

Certain species of airborne bacteria thrive in a moist environment, such as showerheads, sink drains, tiles, dog dishes and humidifiers. These slimes are naturally occurring and are generally harmless. The best way to avoid this problem is to keep these surfaces free from the bacterial film through regular cleaning using Lysol or a chlorine-based product.

The stain comes from the metal copper. Copper is present in most home plumbing.

Your water is moderately hard.  The hardness level averages 170 parts per million (ppm).

Yes. Many tests have shown that the amount of chlorine found in treated water is safe to drink. Chlorine is needed to maintain disinfection throughout the distribution system. The disinfection of drinking water was one of the, if not the most significant health improvements  of the last century.

Yes. Drips waste water and it costs you money. As an example, if you have a faucet that drips 60 times a minute, this adds up to over 3 gallons each day or 1,225 gallons a year. To fix a leak, call your local plumber.

A cross connection is defined by the American Backflow Association and the EPA as any pipe, valve, fixture, etc., in a drinking water plumbing system that may allow the drinking water within the system to become contaminated or questionable in quality.  Cross-connections can either be eliminated or protected by an air gap or mechanical backflow preventer. 

Cross-Connection Policy (PDF)
Examples of Backflow Device Installations
Plumbers to Assist with Estimates and Installations

Pay Online or Over the Phone

We are proud to offer the ability to pay your bill online, as well as over the phone through our automated IVR system. To pay online, simply click the Pay Online link above to get started. To pay over the phone, you can call the automated system at (423) 278-9475.